Frequently asked questions

We make pre-cooked, pre-packaged meals that are healthy, portioned, balanced, and ready to heat and eat.

A. You place your order online by the order cut-off of midnight Sunday each week.

B. Our chefs the shop for and prepare meals in our commercial kitchen facility.

C. The meals are then packaged / delivered / picked-up on the following Sunday.

No, you do not have to have a subscription. As a matter of fact, you have 3 option when making a purchase:

• Subscribe to a weekly plan – Best price per meal | Most convenient | No Contracts – You will receive meals and be charged weekly as long as you want to continue.
• Make a One-Time Purchase – Order from our website directly with no minimums by selecting your meals individually from any menu. This is a great if you just want to try us out!
• Purchase our meals in-store – Currently located at Crush Fitness in Lancaster CA – Ready today, limited options based on store inventory. We restock every Sunday and Wednesday.

Each meal comes with:

• 4-6 ounces of Protein
• 4-6 ounces of each side (1-2)
• Sauce & Topping (if included in recipe)

One-Time order – If you are making a one-time purchase.

1. Add Meals – Add individual meals to your cart and checkout – OR –
2. Select a Pack – Select the package you would like.
   1. inside the package window you will make your individual meal selections.
3. Checkout – When you are finished with adding the items you would like, click on your cart and proceed with the checkout process
   1. during checkout you will be able to select fulfillment dates and location/shipping options.

Subscriptions – If you are subscribed:

1. Login – Sign in to your account
2. Go to “My Account” – Once you are logged in select the tab “My Account” at the top of your screen.
3. Click “Subscriptions” – You will see a new set of tabs once you are in “My Account” from there select the “Subscriptions” tab.
4. Choose Meals – Scroll down to see a drop down menu for each meal. Choose from the drop down options for each meal and it will save automatically.
   1. You will not be asked to checkout or enter payment information.
5. Cut-Off and Auto-Select – All meal selections must be made by the order cut-off: Midnight Sunday of each week. If you forget to make selections, our system will select meals for you automatically.
   1. Please keep in mind that if you let our system select your meals, it will not take into account any preferences, allergens, or previous choices.

Chefs meals found on the menu are not customizable. However, every customer can avoid receiving meals not to their liking by selecting their meals each week.

Alternatives – For more customization, you have the option of utilizing our “Create-A-Bowl” and “By the Pound” categories instead.

• Create-a-bowl – This option gives you the opportunity to create your own dish from a choice of 1 Protein + 2 Sides + Sauce(Optional).
• By the Pound – This option gives you the opportunity to build your own meal at home by purchasing our individual pre-cooked ingredients (Proteins and Sides) in bulk.

These are great options for those who are on very restricted diets or prefer to eat as clean as possible.

** We are a production kitchen that processes dairy, nuts, soy, eggs, and gluten. Cross contamination is possible. We do not suggest our services for those with severe dietary restrictions or allergies. 

Orders must be placed no later than midnight Sunday each week for fulfillment the following Sunday for local delivery and local pick-up.

Why can’t I get it sooner? – Keep in mind that once you place your order, our chefs have to source fresh ingredients, prepare, cook, and package your meals. This takes time as we value the quality of our products. 

You will receive a confirmation email detailing your order and the amount you are being charged. Be sure to check you confirmation for accuracy and let us know if anything is incorrect.

You will also receive a “Welcome” text from one of our customer service reps within 1 – 2 business days of your order processing. This text will outline such details as:

• Delivery / Pickup information
• Subscription / One-time Order
• Delivery Zone and Time
• Day / Time of Fulfillment
• How to make meal selections if you are on a subscription

Absolutely not. Our meals are always cooked and packaged fresh.

All our meals come in a microwave and freezer safe container. The average microwave heating time is approximately 2 – 3 minutes.

For subscription vacuum-sealed meals, the plastic film is intended to stay on. You will notice it create a steam dome as it heats, and then will release the air when it is almost done. This is perfectly natural. When finished heating, peel off the plastic and enjoy!

Not a fan of microwaved food? No problem! Our meals can always be re-plated and heated on a stovetop or in the oven. They are fully cooked and ready to eat, even if you choose not to heat them up.

Our meals are vacuum sealed to ensure and preserve their freshness. In the refrigerator, they will last 10 – 14 ays from the day you receive them and up to a year in the freezer without freezer burn!!
Any meals purchased in-store in original containers will last approximately 5-7 days, depending on your refrigerator and how fast you store them.

Each meals nutritional facts can be found on the meal label located on the bottom of the meal. They are also available when you go to the menu page and select the item you would like to see the nutritional facts for. Every meal comes labeled with a Macro Nutrient breakdown on the Nutritional label.

Our meals are low to moderate sodium. The standard average daily value per meal is recommended as 800mg. Our meals contain 50% less than that at only 400mg on average. Our kitchen only uses moderate amounts of all-natural Kosher Sea salt. Always contact your physician before making any decision regarding your diet, especially if you have pre-existing health conditions.

Yes, we do! The majority of our meals are gluten-free, with the exception of anything with teriyaki or pasta. In the ‘Allergens’ section, located under the meal picture, there will be a little badge informing you if the meal you are looking at contains any allergens.

Our Lean/Keto-approved menus are often used by customers with diabetes. These diets reduce or remove processed(simple) carbohydrates, making these plans very low on the glycemic index. With net carbs ranging between 15 – 25 grams. Always contact your physician before making any decisions regarding your diet, especially if you have pre-existing health conditions.

You can choose to pick up your order for free at our pick up locations:

• Fitchow Grab N Go – Lancaster
• Westside Tan & Spa – Quartz Hill

Click HERE for pick up location info and hours

For local deliveries, we serve:

• Palmdale
• Lancaster
• Quartz Hill
• Santa Clarita
• Valencia
• Sylmar
• Stevenson Ranch
• Some surrounding areas

To be sure, you can check our zip code checker here.

Meals are delivered on Sunday every week. On the day of delivery, you should receive a notice via text message giving you an ETA when you are the next delivery. If no one is home, the meals will be left in an insulated carrier with ice packs to preserve them for approximately 2 hours. These insulated carrier bags are not to be kept, but to be left out for your delivery driver the following week. If you choose not to order again, you can either keep the bag and be charged $15.00 per bag or you can return them to CRUSH Fitness located in Lancaster. If you are unable to accommodate either of these, please contact us immediately @ 661-523-2348 via text or call so we may work something out.

Yes. We charge a flat local delivery fee of $9.00.

Local pick-up is FREE!! 🥳

Absolutely! We have two locations you can choose from:

• Fitchow/CRUSH Fitness – 604 W. Ave L, Lancaster CA 93534 (661) 723-0195
• Westside Tan – 50220W. Ave N, Quartz Hill CA 93551 (661) 722-6700

You will need to add us to your guest list or provide with the access/gate code 48 hours prior to your delivery. You can provide them in the notes section located at the bottom of the page when checking out. It is the responsibility of the customer to ensure our delivery driver has access at the time of delivery. If our driver cannot enter the community at the time of delivery, the driver must continue with their route as each driver has many deliveries to be made in a short period of time. Unfortunately, our drivers are not permitted to return to a stop after the initial failed attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery. This also goes for apartment buildings that require front desk/call box access.

Unfortunately, no specific time request can be accommodated as each driver has a set route that is mapped via satellite, considering real time, weather and traffic as well as new customers being added daily.

While our drivers will be as consistent as possible with delivery times, there are factors beyond our control, such as weather and traffic that can lead to delays. Please be patient and rest assured that delays are not commonplace and our driver will be at your doorstep soon!

There may be several reasons why you would not receive a delivery, such as:

• The date may be different on your order. Please refer to your confirmation text and email as well as logging into your account and checking the delivery date.
• Our driver could not access your home
• An account/billing issue

If you feel you have a missed delivery and this was in error, please call or text us at (661) 523-2348 and a Customer Service Representative will contact you within 1 business day.

Our delivery drivers are well compensated and do not expect to be tipped. However, if you feel they are doing an outstanding job and you would like to compliment them with a tip, please feel free to do so. If you would like to also shout them out for doing such a great job, send us an email at info@fitchow.com or write a review on our website, yelp, google or one of our social media pages.

Not if they are returned each week. We supply these bags to protect your meals in good faith that you will keep them safe and return them undamaged the following week. If you fail to return them for more than one week, we will reach out and remind you via text message. If our bags are still not returned, we will charge your account for the full price of the bag, which is $15.00 each. If you prefer not to use our insulated cooler bags, you may leave a cooler outside for us to put your meals and ice packs in.

Customers should leave their cooler bag and ice pack outside on the morning of the day they expect their delivery. Our delivery drivers will be sure to swap it out for a fresh one each week.

No problem! You driver will still deliver your meals and they will use a new bag and ice pack. In order to avoid being charged, please be sure to leave them both out the following week.

Customer Service will be able to assist you with all delivery issues.

Our Customer Service hours are Monday through Thursday 8:00am – 7:00pm, Friday 8:00am – 2:00pm & Sunday 10:00am – 4:00pm.

Call or text us @ (661) 523-2348

We will respond within 1 – 2 business days.

You can make your meal selections by navigating to “My Account” on the website or app.

Keep in mind that all meal selections are due by Sunday 11:59PM for delivery the following Sunday.

Here are some tutorial videos for additional help:

How to manage your account

You can delete an old or add a new payment method to your account by logging in through our member portal, clicking the ‘My Account’ button, than clicking the ‘Payment Methods’ tab and then clicking the ‘+Add payment’ button on the right side of the screen.

• Log into your account
• Click the ‘My Account’ tab
• Click the ‘Subscriptions’ tab
• Click the green button that says ‘Active’, it will then change to say ‘Paused’
• When resuming, do the same thing.

***Please be sure to make any and all changes to your account, including pausing and resuming, before midnight on Sunday the week PRIOR to when you would like to receive your meals in order to prevent interruptions in service. ***

• Log into your account
• Click the ‘My Account’ tab
• Click the ‘Subscriptions’ tab
• scroll all the way to the bottom of the page and click the big, red button that says ‘Cancel Subscription’

***Please be sure to make any and all changes to your account, including pausing and resuming, before midnight on Sunday the week PRIOR to when you would like to receive your meals in order to prevent interruptions in service. ***

We absolutely do! Please reach out to us @ (661) 523-2348 for the discount code!

Please reach out to us @ (661) 523-2348 for further details.

Yes! Be sure to follow us on our social media accounts and subscribe to our newsletter for all updates and possible discounts for new and active members!

*For Subscribers*

You are not locked in and can turn off your weekly auto-renew at any time. However, to avoid being charged you should do this BEFORE midnight Sunday of any given week.

Every Sunday your account will renew for the same plan as before. You will have until Sunday at 11:59pmPST to make changes and meal selections to your order. If you do not, the payment will be processed beginning at 12:00amPST Monday. You can always log into your member portal and click the ‘Order History’ tab to see what your last/newest order details are.

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